Learn More at: http://www.realbusiness.com Virgin America is one of the latest to join a roster of brands in Xerox's Ready for Real Business marketing campaign. Xerox manages the company's call center operations (not from the rear of the plane, however!) -- from teammate staffing and training to quality monitoring. The airline has increased productivity in the call center by 10 percent and quality of guest care continues to rise.
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One loss is good for the soul, Too many losses is not good for the coach.
Knute Rockne