Learn More at: http://www.realbusiness.com Virgin America is one of the latest to join a roster of brands in Xerox's Ready for Real Business marketing campaign. Xerox manages the company's call center operations (not from the rear of the plane, however!) -- from teammate staffing and training to quality monitoring. The airline has increased productivity in the call center by 10 percent and quality of guest care continues to rise.
British Airways inaugurates regular London to New York City supersonic Concorde service.